<aside> 🤝 Effective date: May 13, 2022

Last updated: September 10, 2024

**This policy applies to your use of all software and services provided by Levels Health, Inc.

By using Levels, you agree to these terms.**

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<aside> 📔 Table of Contents

Introduction

Levels is a global software company that helps people understand how food affects their health.

Levels Privacy Principles

Your health data belongs to you (not us), and you can decide how it is used.

We believe you should control your own biological health data, and our goal is to make it easy for you to see, export, and delete your own information.

It's also up to you to decide how your data on Levels can be used. If you don't wish to contribute your personal data for product improvement and metabolic health research purposes, you can opt out of that sharing by sending us an email at [email protected]. We'll never access or use your information in ways you haven't agreed to.

We respect your right to privacy and will protect your information.

We'll work to collect as little information as needed to provide a valuable service, and we will continually look for ways to collect less.

We will keep your information secure by prioritizing data security in every decision we make, and by ensuring that our security practices stay up-to-date.

We don’t monetize your data.

We don’t sell (or sell access to) your data to third parties (for advertising, or for other purposes).

You may be asked to contribute your data to research initiatives that will help secure a healthier metabolic future. By contributing your data to research, you help researchers form a detailed understanding of how people are living, how poor health outcomes develop, and how optimal outcomes can be built.

What information we collect, and why

🧑‍🎤 Your account details

When you create a Levels account, we ask for your first and last name, email address, phone number, and address.
You can also choose to enter your date of birth, weight, height, and other biometrics to improve your app experience.

🩺 Your medical consult & personal health information

The medical information you provide as part of the medical consult process is required by a physician to determine if you're eligible for a CGM prescription. That information is saved and treated as personal health information in compliance with Levels's responsibilities as a HIPAA Business Associate.

💳 Your payment information

When you pay for Levels or opt in to a subscription, we use Stripe to collect, store, and process your payment information.
Levels does not have access to your full credit card information, and we'll never ask you to share that information with us directly.

🏃‍♂️ Your health data, imported from your device

If you explicitly enable this feature in the app, Levels will import your Activity, Sleep, and Heart Rate data from Apple Health or Google Fit.
- You can disable these integrations from your account settings in-app.

💉 Your glucose data, via the CGM

Your CGM collects blood glucose readings which sync to the manufacturer's software platform and is subject to the manufacturer's privacy policy.
When you signed up for the Levels program, you requested, and gave Levels permission, to retrieve your CGM data from your CGM account. When you link your CGM account with Levels, we receive glucose data from the manufacturer to display to you in the Levels app.
Levels creates insights, zone scores and metabolic scores based off your glucose data and activity, and makes this visible to you in the Levels app.

💬 Our interactions – feedback & support

When you contact our Support or Member Experiences team, we retain the chat or email log as part of our records.
If you participate in product feedback sessions, we may record the sessions for future reference. We'll always let you know verbally if a call is being recorded.

🥗 Your logs – meals, activities, notes

When using Levels, you'll likely add meal photos, titles, notes, and activities. You can also import sleep data, heart rate data, and activity data from your device.
Access to this information is limited to those with a business need, like support team members, data scientists, product managers, or engineers.

📊 Third Party Tools, Analytics & Advertising

We take responsibility for your information by only integrating with 3rd party tools that respect your privacy and share our data privacy standards and commitment, and by intentionally not collecting information we do not need.

For example:

Our app collects information about your device, including what version of our app you're using, what platform you're on (iOS/Android), your time zone, locale, and what version of that operating system you are running. We use this information for troubleshooting and aggregate analytics.
Where we don’t need it (like in transactional or support emails), we’ve disabled the use of invisible pixels (learn more) that provide read-receipts, location tracking, and device details.
We use minimal app logging and analytics software development kits (SDKs) to collect app crash and performance information. You can disable the sharing of Levels App Analytics from your account settings in-app.