Levels Health Inc. ("Levels Health", "Levels", "we", "us" or "our") owns and operates a website located at www.levels.com (the “Website”, and collectively with any affiliated mobile application (“App”), the “Sites”). The Sites are intended to facilitate the provision of the “Services” to registered users. Levels offers these Sites, including all information, tools and Services, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting or interacting with the Sites, or by purchasing something from us, you engage in the Services and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Sites, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using the Sites. By accessing or using any part of the Sites, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of the Services.
Any new features or tools which are added to the Sites (including features identified as “alpha,” “beta,” or “early access”) shall also be subject to these Terms of Service and may be modified or discontinued at any time. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website and communicating the update to those users that have shared an email address with us. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Any modifications will be posted on this or similar pages of the Sites, or, as applicable, e-mailed to the email address associated with your User Account or posted to your User Account, and shall be deemed effective as of their stated effective or modification date.
You must be at least 18 years of age to use the Sites. By using the Sites and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age. If you create an account on the Sites, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and use our Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.
Levels takes privacy seriously. To use the Sites and Services you must also agree, in full, to our Privacy Policy. To view the policy please visit https://levels.link/privacy.
Levels is a software company that offers Services designed to promote a healthy lifestyle and help users maintain or improve their general state of wellness. Levels is not a healthcare provider, and none of the Services Levels offers (including, without limitation, any insights, educational content, “clinician’s notes,” protocols, or guidance generated or presented through the Sites, whether generated by humans, artificial intelligence, or a combination of both) are intended to be used to diagnose, treat, cure, or prevent any disease or medical condition. By using the Sites and Services, you agree that you will not attempt to use or rely upon the Sites or Services for any medical purpose whatsoever. All medical decisions you make should be made in consultation with your physician, and must not be made in reliance upon the Sites or Services.
Telemedicine involves the use of electronic communications to enable healthcare providers at different locations to share individual patient medical information for the purpose of improving patient care.
At your request and with your explicit consent, Levels may collect and transmit health data from you on behalf of one or more independent third-party healthcare providers, including telemedicine providers, physician networks, and nutrition or health-coaching providers (collectively, “Independent Providers”), for the limited purposes consented to by you. This may include, for example, your glucose data, lab results, sleep and activity data, food logs, and other information you import into the Levels app. Any data shared or transferred between Levels and Independent Providers will be subject to strict network- and software-security protocols designed to help ensure the safety of your data and will be handled in accordance with our Privacy Policy and any separate authorization you provide (for example, HIPAA authorizations presented in your Levels Member Portal).
Levels may also display to you, at your request and through the App, health data from third parties that you have consented to share with Levels.
As described in the section titled “Levels is not a Healthcare Provider”, ****Levels does not provide medical services, including via the Sites and Services. The health-and-wellness resources provided in the Sites and Services are not intended to be used to diagnose, treat, cure, or prevent any disease or medical condition, and under no circumstances should the Sites or Services be used in those ways.
Moreover, you must not attempt to use the Sites or Services as a substitute for healthcare by a licensed healthcare provider. You acknowledge and agree that Levels does not provide medical advice, diagnosis, or treatment recommendations. You acknowledge and agree that any affiliated Independent Providers (including, without limitation, third-party telemedicine providers, physician networks, and nutrition or health-coaching providers) are solely responsible for and will have complete authority, responsibility, supervision, and control over the provision of any professional services they may offer (including medical, nutritional, or other professional advice or services). You acknowledge that decisions relating to diagnosis, prescription, and/or treatment recommendations should be made between you and the applicable Independent Provider. You also understand that throughout any communication or consultation with an Independent Provider via the Services, you are not entering into a provider-patient relationship with Levels.
By accepting these Terms, you agree and consent to Levels, Levels affiliates, or healthcare providers sending you disclosures, notices, messages, reports, and other communications which you agree are solely your responsibility to monitor. You acknowledge and agree that you will not hold Levels or any Levels affiliate liable for any loss, injury, or claim of any kind resulting from your failure to monitor, read, or interact with these communications or for your failure to comply with any recommendations contained in these communications.