tl;dr: Early-stage health tech startup hiring for a Support Specialist to join our team. Our members love us for our quick, friendly, and thorough support. You'll be joining a small team of four to help handle our inbound email messages, build internal processes, write documentation, and keep our members happy.

We're looking for a new support hire, from a US/Canada-friendly timezone. Work may involve occasional evenings and/or weekend support shifts. The salary range for this role is $65k-$70k and includes generous equity and benefits.

Who we are

Levels is an early-stage startup working to improve peoples' metabolic health.

Poor metabolic health is a risk factor for many diseases, and few people have the right tools to create positive feedback cycles with their diet and exercise. We've seen massive value of using wearables, including continuous glucose monitors, to help behavioral change.

We're still in the scrappy startup phase, so are looking for people who are comfortable with ambiguity and having wide impact. We've been remote-first since Day 1, and care a ton about communication, autonomy, curiosity, and initiative.

Our team is highly experienced, and has started and sold companies before. We also love learning from each other, and are looking for people who bring a new set of experiences and backgrounds to our team.

Role overview

First and foremost, we're looking for people who are excited about what we're doing—you don't need to know anything about metabolic health, but should be excited to learn.

Our members have come to love our quick, friendly, and thorough support – and our support team is at the heart of that experience.

The role responsibilities include:

• member-facing support: answering questions and helping members through onboarding, troubleshooting, shipping, and refund requests swiftly. This is handled over email through our help desk software, with some interactions over social media.
• support process improvements: including writing detailed documentation, building internal processes, interacting with our partner fulfilment provider, and working with our product and engineering teams to improve our product and member experience.

Since we're a young company with a small team, our ability to coach and train is limited; we're looking for individuals that already have experience working in fast-paced, high quality support and operations environments. Responsibilities in this role will vary over time, but it will remain a member-facing role that requires strong problem-solving abilities, clear communication, and a genuine interest in helping people.

This role is currently a full time position. We are open to part-time or contract work as well. You should be based in a North America compatible timezone and be available to work at least one weekend day on a regular recurring basis.

Why you might be excited about us

1. We're working to solve a massive global problem and help people be healthier. If you're into health/wellness, fitness, and wearables, you'll love helping build our product.
2. We're small, so you'll be able to contribute efficiently and without bureaucracy. You'll quickly have responsibility over big areas of our operations and product support experience.
3. We don't have a ton of meetings. If we can effectively solve a problem asynchronously, we do. When we do meet synchronously, you'll always have the opportunity to contribute.
4. Our team has a wide range of experiences (Y Combinator founder, Google leads, medical physician, keeping the astronauts alive at SpaceX, etc) and are excited to learn from you, too.